Senior Delivery Manager (CRM)

Craftware Усі вакансії

150 PLN / годину

Warszawa

Діє до 22 лис 2026

7 днів тому

Коротко

Craftware seeks a Senior Delivery Manager (CRM) for full-time, remote work. Responsibilities include ensuring CRM project delivery standards, process improvement, performance monitoring, risk management, and coaching teams. Requires hands-on CRM project delivery experience (Salesforce, Dynamics), delivery management, KPI knowledge, Agile familiarity, and fluent English.

Ключові слова

CRM Salesforce Microsoft Dynamics Agile Delivery Management Project Management Risk Management KPIs

Стислий виклад підготував ШІ на основі тексту оголошення.

Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions - from sales systems and automation to data platforms and AI. We operate where technology must be reliable, secure, and scalable. We deliver end-to-end projects: from analysis and architecture through implementation to development and maintenance. We are a trusted partner of industry leaders such as Salesforce, Veeva, UiPath, and Databricks.

Model: remote

Engagement: full-time

Responsibilities:

Make sure delivery standards and best practices are followed across CRM projects
Drive continuous improvement in delivery processes, tools and methodologies
Monitor project performance, KPIs and how well projects meet quality benchmarks
Help project teams solve delivery challenges and manage risks
Encourage knowledge sharing and the adoption of CRM delivery frameworks
Work with stakeholders to align CRM delivery with business goals
Coach and guide project managers and delivery teams

Requirements:

Proven hands-on experience delivering CRM projects (must-have), such as Salesforce, Microsoft Dynamics or similar platforms
Several years in delivery management, project or program management, or PMO roles in IT or consulting
Experience defining and improving delivery standards, frameworks and quality processes
Good knowledge of delivery KPIs, project health monitoring and risk management
Experience coaching or mentoring project managers and delivery teams
Strong stakeholder management skills, with the ability to link delivery to business outcomes
Familiarity with Agile, hybrid and traditional delivery approaches
Fluent English

We offer:

B2B contract (up to 150 PLN net/h + VAT)
Fully remote service delivery
Broad range of projects (internal, international) - genuine variety of clients and tasks
Budget for skills development and certifications as part of the collaboration
Regular collaboration reviews and discussion of project scope
Additional benefits available as part of the collaboration
Networking and team-building events for project teams