SAP Support Specialist

Technologies we use

About the project

Your responsibilities

• Provide 1st line support for SAP incidents and service requests — this is the core of the role
• Troubleshoot and resolve SAP-related user issues, and escalate to 2nd and 3rd line where needed
• Process and quality check SAP transports
• Manage VIM (Vendor Invoice Management) user access and support Internal Control reporting activities
• Monitor SAP-related automation and robot processes, and hand over tasks to our RPA team when a process needs adjusting or a new automation is needed
• Create and maintain documentation and knowledge articles
• Contribute to process improvements and service quality initiatives
• Work closely with colleagues across multiple countries and business functions

Our requirements

• Experience supporting users in an SAP environment — for example from a service desk, application support, or as a key user or super user
• Previous experience within IT support, Service Desk, application support or a similar role
• A structured approach to troubleshooting, and the patience to follow a case through to resolution
• Fluent Polish and English, written and spoken
• The ability to work independently and to stay well connected in a remote, cross-border team
• A customer-focused mindset and strong communication skills
• Accuracy and a compliance mindset — VIM access and Internal Control reporting are audited areas

Optional

• Experience with SAP transports
• Experience with VIM (Vendor Invoice Management)
• Experience working with automation, RPA or robot-based processes
• Familiarity with ITSM tools such as ServiceNow, Ivanti or similar
• Experience from an international enterprise environment

What we offer

• Private medical care together with dental care
• Edenred lunch card
• Flexible working hours (50% home, 50% office)
• Life insurance
• MyBenefit and multisport program
• 2 additional holiday days benefits
• Events, integrations for employees

Benefits

Work setup and development

• Hybrid working model: 50% home and 50% office, with a minimum of 3 days per week in our Kraków office
• A role with genuine ownership — in a team of two, what you fix stays fixed and what you improve is visible
• A seat in a Group IT function, not a local support desk: daily contact with colleagues in Denmark and across the business
• Exposure to SAP, RPA, ITSM and international stakeholders, with room to grow in any of those directions