Product Support Analyst with Dutch

Technologie, których używamy

O projekcie

Twój zakres obowiązków

• Support Dutch-speaking customers through phone, live chat, and online cases.
• Investigate product-related questions and resolve issues clearly and efficiently.
• Manage your case queue, follow-ups, and customer communication.
• Document cases accurately and escalate bugs or complex issues when required.
• Work with Product Support, Engineering, and QA teams.
• Participate in training, coaching, and knowledge-sharing activities.

Nasze wymagania

• Professional proficiency in Dutch and English (spoken and written), with confidence in handling customer conversations and written inquiries.
• Strong communication, customer-service, and organizational skills.
• Ability to manage multiple cases and take ownership of customer issues.
• Willingness to learn new products and technical concepts.
• Previous customer service or support experience is an advantage.
• Experience with SaaS products, support platforms, or SQL is a plus but is not required.

To oferujemy

• Medical care
• Life insurance
• Multisport

Apply now

• If you speak Dutch and English, enjoy helping customers, and want to develop your skills in a global SaaS environment, we'd love to hear from you. Apply via our careers page and please submit your CV in English.