People Operations Administrator

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges. The People Operations Administrator is responsible for managing Tier 1 support operations, serving as the initial point of contact for receiving, managing, and resolving or triaging requests, tickets, and cases. The People Operations Administrator ensures timely and accurate task execution, adherence to SLAs, and compliance with privacy standards while contributing to process improvement and knowledge management. Your responsibilities would include: receiving, managing and resolving or triaging Tier 1 requests, tickets and casesdelivering scripted responses for basic PF queries (performance, rewards, absence, learning)processing simple, standard data changescreating, reviewing and managing documents and approvalsredirecting or escalating cases to self-service or Tier 2 supportmonitoring SLAs and escalating breachesensuring compliance, privacy and four-eye checkssupporting candidate screening and coordinating logistics for online assessmentsscheduling interviews and updating recruiting datamaintaining and updating PF knowledge base, FAQs and documentationcontributing to HBS Knowledge Management and improvements effortsidentifying recurring issues and providing input to Service Excellence teamrecommending simplifications and engaging in improvement initiativesusing SAP SuccessFactors and other digital tools to reduce manual tasks. You are a good candidate if you have: up to 2 years of experience in service management, HR operations or related rolesknowledge of Tier 1 service delivery processesstrong understanding of People Function processes, especially front office processes and enabling technologies (e.g. SAP SuccessFactors, ServiceNow)strong customer service and problem - solving capabilitymultilingual communication capability - English and Polishproficiency with MS Office suite and collaboration tools (Teams, Share

Point)high attention to detail and ability to handle sensitive informationhigh customer focus and service orientationability to manage multiple priorities and meet tight deadlines. You are a perfect match if you also have:  bachelor’s degree in business administration, human resources or a related fieldexperience in service management, HR operations, or shared servicesexperience in multinational or shared service environments. At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline. #LI-HYBRID