Monitoring Operator with French (part-time job for students)

Technologies we use

About the project

Your responsibilities

• Receiving and resolving requests (via phone, email, or notifications – so-called “alerts”) related to computer and application issues, based on provided instructions
• Communicating with users in French and English
• Escalating more complex issues to the second line of support
• Collaborating with other technical teams
• Performing daily scheduled activities (sending reports, sorting and verifying emails, etc.)

Our requirements

• Knowledge of French and English at least at B2 level
• Willingness to develop IT skills
• Ability to learn quickly
• Well-motivated team player with communication skills
• Working according to the procedures
• Working hours: Shift hours (24/7 work system)

What we offer

• BENEFITS : Luxmed (on demand), Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, life insurance
• DEVELOPMENT OPPORTUNITIES: certifications (paid by the company), conferences, Tech Lunches, possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)

Benefits

The recruitment process for this position consists of two stages:

• a short phone call with a recruiter (30 min max)
• one-hour long interview on Teams (with both general and technical questions)