Junior IT Service Desk Support

This is how we organize our work

This is how we work

Your responsibilities

• Handling and resolving critical end-user incidents and key service requests independently, or escalating them to higher-level IT support when necessary.
• Coordinating setup, installation, and configuration of computer equipment, software, systems, network components, printers, and scanners.
• Performing root cause analysis (RCA) for recurring incidents and system issues to identify and implement long-term solutions.
• Delivering support services in alignment with defined SLA/OLA metrics to maintain high standards of end-user satisfaction.
• Coordinating minor IT hardware repairs, replacements, and equipment moves based on technical and business requirements.
• Promoting and supporting adherence to global and regional IT standards, particularly within incident management, service request fulfillment, and IT security.
• Conducting IT asset and infrastructure inventory checks and monitoring current hardware utilization.
• Developing and maintaining key technical documentation and knowledge base resources.

Our requirements

• At least 1 year of practical experience in providing end-user technical support, including hands-on use of IT support tools, ticketing systems, and incident/request management workflows.
• Polish language skills (C1 level) and English language skills (B2 level).
• Proficiency in hardware and software troubleshooting and general IT infrastructure support.
• Knowledge of IT security standards and best practices.
• Ability to create and maintain technical documentation and knowledge base articles.
• Process excellence and solution orientation – strong focus on efficiency, problem-solving, and root-cause analysis.
• Strong communication and collaboration skills, enabling effective cooperation across technical and business environments.
• Emotional intelligence, open-mindedness, and critical thinking when handling user requests and technical challenges.
• Entrepreneurial mindset and autonomy – independence in prioritizing and completing assigned tasks.
• Proficiency in utilizing AI tools and data literacy to optimize daily tasks and workflows.
• Availability to cooperate on-site from our Poznań office.

What we offer

• Civil contract.
• 44,00 PLN gross/hour.
• Free access to the language learning platform.
• Access to the MyBenefit platform (private healthcare, sports card, vouchers, cinema tickets, and more).

Benefits