Junior Community Support Specialist

Pepper.pl is a deal-sharing community where consumers find, rate and share the best deals from on and off the high street every day to provide inspiration to others on what to buy at the best prices. Members use the temperature gauge to vote on deals so other users know that the hotter the deal, the stronger the offer.

About this role: As we continue to grow and develop Pepper.pl, we are looking for a Junior Community Support Specialist to support our community and help us maintain a positive and engaging user experience. This opportunity is offered under a Contract of Mandate (umowa zlecenie), a civil law contract rather than an employment contract.

Type of contract: Contract of Mandate (umowa zlecenie) – civil law contract

Availability: up to 170 hours per calendar month Flexible working schedule, agreed based on the operational needs of the platform

Our Benefits: At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:

• A culture that values personal and professional development.
• A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
• Flexible remote collaboration scheme & adaptable schedule.
• Get-together events to celebrate successes and build connections.
• A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.

Responsibilities:

• Dealing with questions and queries in a friendly, balanced way.
• Moderating user-generated content posted on pepper.pl (deals, comments, etc.) based on community rules and guidelines.
• Mediate discussions and disputes within the community, ensuring that interactions remain respectful and constructive.
• Promote engagement and participation within the community.
• Providing moderation coverage during weekend and holiday support hours.

Your Profile :

• You are passionate about deals.
• You are focused, friendly, and can remain calm in stressful situations.
• You pride yourself on your problem-solving capabilities.
• You work well as part of a team.
• You have great time management skills and can demonstrate your ability to prioritize.
• Fluent in English, and Polish speaker