IT Support with German (m/f)

Rekrutujemy dla

Twój zakres obowiązków

• Deliver technical assistance to customers via phone and email
• Support users with issues such as password recovery, Internet connection problems, email configuration, and other basic technical questions
• Access clients' devices remotely to diagnose and resolve software-related difficulties
• Record daily incidents and actions taken in the ticketing system
• Identify and troubleshoot hardware, software, and network issues
• Escalate more complex cases to higher support tiers when required
• Provide clear and complete information to customers throughout the support process

Nasze wymagania

• Advanced German skills (C1/C2) and a good command of English (B2/C1)
• Willingness to learn and expand both technical and communication abilities
• Team-oriented mindset, flexibility, and the ability to maintain positive working relationships with clients and colleagues
• Previous experience in customer service is a plus
• Strong verbal and written communication skills
• Ability to explain technical matters in a simple, user-friendly manner
• Willingness to work between 6:00 and 19:00 based on the assigned schedule

To oferujemy

• Private medical care
• Multisport Card (MyBenefits)
• Opportunity for career development (trainings, courses)
• Additional paid leave
• Employee Assistance Program (EAP)