IT Customer Support Specialist

Technologies we use

Your responsibilities

• First-line support, handling customers and internal users requests via chat, email, and phone in English
• Provide consultations about our products and services, such as Cloud, Hosting, AI and more
• Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents
• Forward technical issues to higher levels of technical support if needed

Our requirements

• 1+ year of Technical Support experience
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs, etc.)
• English level B2 or higher
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner, organized, and a team player
• Responsible, polite, and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks

Optional

• Experience with Cloud, CDN or Hosting
• Experience with Linux and API

What we offer

• Competitive salary
• Flexible working hours
• Work from anywhere in the world for up to 45 days per year
• Modern office space with free snacks, drinks and entertainment options
• Allowance for significant life events and birthdays

Benefits