Implementation Consultant

Technologies we use

About the project

This is how we organize our work

Team size

This is how we work

Your responsibilities

• Configuring the software and making sure implementation actually lands, not just launches
• Digging into the data a customer gives you to check it's clean, complete, and ready to go in
• Running training sessions on custom setups, so teams aren't just handed a tool, they know how to use it
• Helping customers get real value out of the platform and hit the outcomes they signed up for
• Solving problems as they come up, technical or otherwise
• Keeping an eye on customer accounts to catch satisfaction dips before they become churn risk
• Managing technical queries throughout implementation, start to finish
• Feeding customer requirements back to Product and Engineering, and keeping them aligned with the roadmap
• Pitching in on internal process improvements with the rest of the Implementation Team

Our requirements

• Sharp analytical and problem-solving instincts
• Confident communicating directly with customers
• A customer-centric mindset, you think in terms of the value they're getting, not just the ticket you're closing
• Solid understanding of software development and the SaaS model
• Good technical skills, and the knack for explaining complex software simply
• Real attention to detail
• Proactive, we'll support you with what you need, but you should be comfortable structuring your own day
• A strong work ethic and good self-organisation, this is a hybrid role, so you'll manage your own workload across in-office and remote time

Optional

• Experience implementing ERP or project management software (or similar)
• Construction industry experience
• Advanced Excel skills
• Basic coding skills
• Abstract data modeling ability

What we offer

• Company share options, every employee has a real path to becoming a shareholder
• A real impact in an international, fast-growing company
• A startup environment where you can actually shape how things get done
• A team that has your back while you grow
• Genuine investment in your development training, courses, room to build new skills
• Ownership and accountability, without the layers of bureaucracy that usually come with it
• Flexible working hours
• A team that celebrates wins together (yes, that includes company events)

Development opportunities we offer

Benefits