Global Service Excellence Lead (m/k)

Opis stanowiska:

We are looking for an experienced Global Service Excellence Lead to drive the standardization, optimization, and transformation of service operations across international markets. This strategic role will play a key part in building scalable service capabilities, implementing global standards, strengthening governance and enhancing operational performance to support our continued international growth. Key Responsibilities

Design, implement and continuously improve standardized end-to-end service processes across international markets.

Establish and maintain global service standards, operating procedures and governance frameworks, while considering local market requirements.

Identify optimization opportunities and lead the implementation of new processes, tools and methodologies to enhance service efficiency and customer experience.

Support digital initiatives and drive change management activities related to service transformation.

Develop and maintain KPI frameworks, dashboards and reporting standards to ensure performance transparency.

Facilitate workshops and support training activities related to new processes, tools and reporting standards.

Monitor service performance, provide actionable insights, coordinate performance reviews, support compliance activities and promote best-practice sharing across regions, working closely with Operations, Finance, IT and Commercial teams.

Wymagania:

Requirements5+ years of experience in service operations, process management, operational excellence or business transformation within an international environment.

Proven track record in process standardization, implementation projects, KPI development and performance reporting; experience in field service, technical operations or related industries is an advantage.

Strong understanding of end-to-end service operations, process improvement methodologies (Lean, Six Sigma), and experience with ERP, CRM and service management systems.

Advanced analytical skills, including Power BI and MS Excel, combined with strong project, change and stakeholder management capabilities.

Proactive, process-oriented and detail-focused mindset, with the ability to influence change, solve problems and work independently in a dynamic international environment.

Oferujemy:

What We OfferA unique opportunity to shape and develop a global operational network within an international company employing over 2,000 people worldwide.

High level of autonomy and ownership in a strategic business area, with collaboration across global teams and partners.

Attractive employment conditions, a performance-based bonus scheme and a comprehensive benefits package including private medical care, insurance, meal subsidies, a cafeteria system and psychological support.