German IT Support Specialist (m/f/d)

German IT- Support Specialist (m/f/d)

To strengthen our international IT service team in Wroclaw, we are looking for dedicated German IT Support Specialists (m/f/d) with excellent German language skills and a strong service mindset.

As a German IT - Support Specialist, you will help users resolve technical issues quickly and reliably. You will work with modern support tools, communicate directly with German-speaking customers, and become part of an experienced international IT team.

Your ResponsibilitiesAs a IT- Support Specialist, you will be the first point of contact for IT-related requests from our customers and users. You will receive incidents and service requests, analyze them in a structured manner, and ensure fast, service-oriented resolution.

Your responsibilities will include:

Receiving, classifying, and processing IT incidents and service requests via phone, email, and ticketing system

• Providing first-level resolution for user issues related to Windows clients, Microsoft 365, Office applications, printers, network access, and standard software
• Supporting password resets, user accounts, permissions, and basic Active Directory topics
• Documenting all activities in the ticketing system in line with ITIL-oriented processes
• Forwarding more complex incidents to 2nd Level Support or the responsible specialist teams
• Communicating with users in German
• Ensuring compliance with defined Service Level Agreements and quality standards
• Supporting rollouts, client support, and basic remote support activities
• Your Profile
• You have a strong service mindset, work in a structured way, and enjoy helping users reliably with IT-related questions.

We are looking for:

Initial experience in IT support, service desk, or helpdesk environments

• Very good German language skills at C1 level are mandatory
• Good English language skills are an advantage
• Knowledge of Windows 10/11, Microsoft Office, and Microsoft 365Experience with ticketing systems, remote support tools, or ITSM processes is an advantage
• Experience with Active Directory, user administration, and password management
• Basic understanding of networks, Servers, VPN, printers, and client hardware
• Friendly and professional communication style by phone and in writing
• Structured, reliable, and solution-oriented way of working
• Willingness to familiarize yourself with new systems and customer environments
• Your Skills
• Technical Skills:

Windows 10/11, Microsoft Office, Microsoft 365, Outlook, Teams, Active Directory, password reset, user management, remote support, printer support, network basics, VPN, client hardware, ticketing systems, ITIL understanding.

Soft Skills:

Service orientation, strong communication skills, reliability, teamwork, resilience, willingness to learn, structured working style, and professional customer interaction.

What We OfferEntry into a growing international IT service team

• Collaboration with German customers and the digatus Group
• Modern IT service processes and professional customer environments
• Development opportunities towards 2nd Level Support, Field Service, System Administration, or Service ManagementA collegial team in Wrocław on siteVaried tasks in IT support
• Fair compensation and a long-term perspective