Functional Support Analyst Loan IQ

Technologies we use

Your responsibilities

• Supporting back office and middle office team as a help desk (1st line of support) for incidents and requests related to Loan IQ application
• Informing end users about application incidents and their resolution
• Identifying recurring functional issues and proposing permanent solutions
• Developing the documentation and contributing to a knowledge base of best practices
• Performing release quality checks
• Preparing reports for the operations teams, using SQL
• Taking active participation in continuous improvement activities
• Partnering with development teams to ensure timely resolution
• Liaising with clients to investigate the incidents

Our requirements

• Previous experience in back or middle office in structured finance
• Strong knowledge of Loan IQ
• Fluency in English, Polish or French will be a plus
• Customer service oriented continuous improvement mindset
• Excellent analytical & problem-solving skills
• Interpersonal skills and Team player
• Good communication skills and collaboration with colleagues from different professional and cultural backgrounds
• Relational database & SQL querying knowledge or willingness to learn

What we offer

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
• An active role in an international structure and the opportunity for growth
• Access to educational platforms and language courses
• Employment contract and stability
• Competitive salary based on seniority and skills
• Support in quick adaptation in the company
• Extraordinary health package with extensive dental care
• Hybrid work (3 office days per week) and one-time bonus for home office equipment
• Even more benefits such as meal allowance, holiday fund, sports card and insurance

Benefits