First Line Support Engineer (IoT)

First Line Support Engineer (IoT)

Join our team as a First Line Support Engineer and help ensure the performance and reliability of IoT solutions used by enterprise customers around the world. This role is a great opportunity for students and early-career engineers who want to gain hands-on experience in technical support, networking, Linux environments, and enterprise IoT systems, while building a strong foundation for future business or technical roles within the organization.

Key responsibilities

Perform 1st line support duties, including prioritizing and acknowledging support tickets.

Help troubleshoot basic application, connectivity, and IoT-related issues using internal documentation and support practices.

Escalate complex issues to 2nd/3rd line support and collaborate with internal teams to ensure resolution.

Maintain and contribute to our knowledge base by documenting common issues and solutions.

Provide excellent customer service through effective communication and issue resolution.

Once you are fully onboarded and confident in your responsibilities, you will participate in a 24/7 on-call rotation – this is an additional paid opportunity. Actual interventions are rare, so most of the time it mainly involves monitoring and being on standby.

Requirements

Late student or recent graduate in computer science, telecommunications, engineering, or a related field.

Fluent Polish (C1) and English (B2+).

Knowledge of networking concepts and protocols (DNS, DHCP, HTTP(S), TCP/UDP).

Hands-on experience with Linux systems, command line tools, log analysis, and script execution.

Interest in IoT technologies and technical support.

Strong analytical and problem-solving skills.

Good communication skills and willingness to work with customers.

Ability to manage multiple tasks in a dynamic environment.

Availability for hybrid work in Kraków (3 days in the office, 2 days remote).

Nice to have

Knowledge of IoT devices and protocols.

CCNA certification or equivalent networking expertise.

Experience with IT monitoring tools and REST API integrations.

What we offerHands-on experience with critical IoT applications used by leading global enterprises.

Opportunities to grow in a leading Polish company and contribute to its global success.

A dynamic and supportive work environment focused on innovation and learning.

Professional development opportunities, including training and conferences.

The usual stuff, such asFlexible working hours and the possibility to work part-time alongside your studies

• Medical care
• Multisport card
• Kitchen full of snacks and treats (including Good Lood ice cream)

Car parking area and bike roomA relaxed work atmosphere – no dress code, no open space