Director of User Experience / Head of User Experience (m/f/n)

We work in a hybrid mode - we offer up to 12 days of Home Office monthly.

We offer work agreement.

This role is responsible for defining and driving the UX vision, strategy, operating model, and maturity across ESET products, platforms, and services. The successful candidate will lead and develop a team of experienced UX professionals and act as a senior partner to Product Management, Engineering, Architecture, Marketing, Sales, Support, and executive stakeholders.

The role combines strategic leadership with operational excellence and focuses on ensuring that user needs, business goals, product strategy, and technical constraints are translated into exceptional product experiences.

Job Description

• In this role, you will lead the User Experience function across a complex global R& D organization delivering cybersecurity solutions in endpoint protection, EDR, XDR, security operations, consumer, business, and related areas.
• You will be responsible for setting the strategic direction for UX at ESET, strengthening UX leadership and capabilities, and ensuring that UX is embedded as a core discipline throughout the product development lifecycle.
• As Director of User Experience, you will lead a team of interaction designers, researchers, UX leads, product designers, and design system specialists. You will be expected to develop people, build senior UX capabilities, improve ways of working, and ensure that UX contributes effectively at company, portfolio, segment, solution, and product level.
• A key part of the role will be to mature how UX operates across ESET—including UX vision and strategy, design operations, user research, usability validation, information architecture, design systems, user journeys, stakeholder alignment, and cooperation with product and delivery organizations. Internal UX responsibilities include areas such as UX team vision and strategy, hiring, UX maturity, tools and procurement, budget management, design thinking methodologies, education, coaching, consulting, stakeholder alignment, and support of organizational transformation initiatives.
• We are looking for a senior leader with strong UX credibility, proven people-management experience, strategic judgment, and the ability to influence across a complex organization. This is a role for someone who can combine vision with execution—setting direction, making prioritization decisions, developing leaders, building trust with senior stakeholders, and ensuring that UX becomes a stronger strategic advantage for ESET.

At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We are a proud signatory and ambassador of the Diversity Charter.* We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.