Desktop IT Support Engineer

HCL

Tech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B To learn how we can supercharge progress for you, visit hcltech.com.

Your responsibilities

Good in Data Analysis & Reporting using MS Office and ITSM tools.

Coordinate desktop changes to avoid deployment collisions on high priority incidents.

Prepare requests for rollout.

Participate in incident handling concerning desktop changes.

Microsoft environment knowledge (desktop, o365).

Have good technical understanding of the products building up a desktop service.

Extensive troubleshooting skill over Application deployment, Patching & other security tools.

Experience from the desktop environment.

Understanding and experience of ITSM and ticketing process.

Our requirements

Polish & English fluent are mandatory

Onsite support experience necessary.

Ability to carry out commissioning of new laptops and desktops across shopfloor wherein as needed.

Ability to move around along with necessary tools and devices across shopfloor wherein as needed.

Maintain the asset inventory at the facility and update on the desired tool.

Disciplined, systematic problem solving skills required.

Windows Operating systems (Win10, 11).

Ability to troubleshoot on Application deployment failure over SCCM – Client side.

Ability to troubleshoot on patching deployment failure over SCCM– Client side.

Knowledge of Active Directory.

ITSM ticketing tools such as Service now.

Remote desktop connectivity applications like Team Viewer.

MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.

Internet browsers (e.g. Edge, Chrome).

VPN(Cisco) and remote dial-in users.

Support for laptop, desktops, and printers all models.

Preferred MCP/MSCE/MSCA/ SCCM.

ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

• Benefit package
• Life insurance
• Private medical care
• Multi
• Sport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses
• Clear career path in a growing multinational organizatio