Customer Technical Support Enigneer

Our Customer Technical Support team keeps Kontakt.io's hospital and health system customers running. When something goes wrong, you're the first voice they hear — and the person who sees it through to resolution.

We're looking for someone who genuinely enjoys working with customers, stays calm under pressure, and has the technical depth to diagnose complex issues across hardware, software, and integrations. You'll work a rotating weekly shift (09:00–17:00 / 14:00–22:00 CET), participate in a 24/7 on-call rotation, and be a key part of how we deliver world-class support at scale.

What you will be working on

Customer relationships & resolution Be the trusted point of contact for our hospital customers — responsive, clear, and calm. You own issues end-to-end, from first contact to verified fix, and customers should feel it.

Troubleshooting & diagnostics Root-cause failures across BLE/RTLS devices, the Kontakt.io cloud platform, and hospital integrations. Read logs, use dashboards, form a hypothesis, test it.

Knowledge & continuous improvement Turn solved problems into reusable knowledge — runbooks, articles, macros. Use AI tools to work faster, document better, and spot patterns before they become trends.

Engineering collaboration Escalate with precision — crisp repro steps, clean environment details. Drive issues to closure and feed insights back to the product and engineering teams.

We offer

- Rotating weekly shifts — 09:00–17:00 one week, 14:00–22:00 the next - 24/7 on-call rotation shared across the team - Hybrid — Kraków office, 3 days/week onsite - Occasional travel to EU customer sites — hands-on work with real hospital deployments - Competitive salary + ESOP - Real-time IoT and AI platform used in leading US hospital networks - Private medical care and cafeteria benefits - Flat structure, no-ego culture, direct access to engineering and product