Customer Experience Specialist with Kazakh and Russian (m/f)

Goldman Recruitment is a leading Polish consulting company specializing in recruitment using Search & Selection and Executive Search methods. Our ambition is to provide the highest level of service, ahead of the market and creating a new standard in the personal consulting industry. [www.goldmanrecruitment.pl

For our Client, an international organisation with a global customer service operation, we are looking for a Customer Service Specialist with Kazakh and Russian to join their team in Kraków. This is a great opportunity to join an international environment, work with customers from around the world and develop your career within a global organisation.

Customer Experience Specialist with Kazakh and Russian (m/f)

Customer Experience Specialist with Kazakh and Russian (m/f)

Work place: Kraków

Ref. no 86/9/2026/KW/13980/5293

Requirements

very good knowledge of Kazakh and Russian – required,

good command of English (minimum B2) – required,

excellent communication skills and a confident telephone manner,

a customer-oriented approach and genuine interest in helping others,

openness to learning and developing new skills,

ability to work in an international and multicultural environment,

availability to work in a hybrid model after the training period.

Responsibilities

providing professional customer support via phone, email and online channels,

assisting customers with their enquiries and requests,

providing information about available products and services,

supporting customers with bookings and modifications,

providing after-sales support and resolving customer issues,

assisting customers in using the company's website and digital services,

responding to customer feedback and general enquiries,

building positive relationships with customers and ensuring a consistently high level of service,

cooperating with other team members to achieve common customer service goals.

We offer

the opportunity to work in an international organisation,

attractive employee benefits and travel-related benefits,

a clear career development path and opportunities for professional growth,

comprehensive onboarding and professional training,

hybrid working after the initial training period,

employment based on an employment contract,

private medical care and life insurance,

co-financing of sports activities and professional training,

flexible working arrangements,

retirement pension and savings & investment schemes,

integration events and additional employee benefits,

modern office located in central Kraków.

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