Business Architect (Cloud Contact Center)| Bulgaria

We are looking for a Business Architect to join international projects delivering cloud-based contact center solutions enhanced with AI. In this role, you will work closely with business stakeholders and technical teams to shape the future state of modern contact centers, translating business needs into scalable, efficient, and user-centric solutions.

This position is ideal for someone who enjoys end-to-end ownership, from understanding business challenges to designing clear, actionable architectures that support high-quality customer experience.

What we offer:

• Work on international CCaaS and customer experience transformation projects
• Exposure to cloud, AI, and automation-driven solutions
• Clear Senior Consultant positioning with ownership of workstreams
• Collaboration with experienced consultants, architects, and engineers
• Competitive compensation, benefits, and flexible working arrangements