Business Analyst SharePoint/ServiceNow (EU Public)

Technologies we use

About the project

Your responsibilities

• Models and documents value chain/streams, business processes, roles, capabilities and data
• Elicits and analyses business needs, requirements and user stories
• Supports business experts and product owners during definition of requirements and software development
• Maintains and tracks requirements/user stories in systems lifecycle
• Transfers business, users and technical needs into business requirements specification
• Maps business goals, project benefits, priorities, components, system features
• Analyses available systems
• Supports identification of options for potential solutions
• Supports preparation of business cases and feasibility studies
• Contributes to systems design, testing, quality assurance, change management
• Responsible for designing, validating, and testing business processes for achieving business process excellence
• Responsible for taking a holistic approach in the planning and managing of a programmes for continuous improvements of business processes
• Responsible for coaching Frontex staff on upcoming changes, ensuring that a plan is in place to teach new skills and/or process changes
• Collaborates with owners of end-to-end processes to continually seek out process improvements
• Identifies opportunities for business process improvement leading to improved customer service, lower costs, or higher revenue (effectiveness and efficiency gains)
• Communicates project objectives, business case, requirements, and scope to all stakeholders, in order to better provide rapid responses to business needs
• Quantitatively analyses business processes, performing cost-benefit and what-if analysis
• Plans organizational changes process
• Implements performance monitoring systems for business processes
• Supports business users in developing strategic and tactical plans (e.g. sector strategies, implementation plans etc.)
• Supports definition of transition roadmaps for business architectures

Our requirements

• Minimum 5 years of relevant IT professional experience
• Minimum 3 years of project experience relevant to the profile or in a similar role
• Higher vocational education (minimum Bachelor's degree)
• Holds at least one of the following certifications:
• Certification of Capability in Business Analysis™ (CCBA) or equivalent
• Certified UML Professional certificate at foundation level or BPM 2 fundamental level or equivalent
• Has completed at least one full Software Development Life Cycle (SDLC)
• Knowledge in business processes modelling using BPMN notation
• Experience in requirements elicitation, analysis, and user story definition
• Knowledge of analysis and modelling notations such as UML (e.g., capability diagrams, activity diagrams, state diagrams, logical data models)
• Proficiency in modelling tools such as Sparx Enterprise Architect, ARIS Architect, or equivalent
• Excellent analytical and communication skills
• Ability to create and maintain analytical and project documentation effectively
• Strong problem-solving skills
• Specific requirements (must have):
• Experience as a Business Analyst in at least one large-scale ERP deployment project lasting more than one year and with a budget exceeding €1 million
• Experience in analysing business processes within the following domains: Logistics; Warehouse Management; Asset Management; Fleet Management; Financial Management; Legal; HR; Project Management
• Experience in business analysis involving Microsoft technologies, including: SharePoint 2019; SharePoint Subscription Edition; SharePoint Online; Microsoft Power Automate; Power Apps, Dataverse
• Experience in business analysis involving the ServiceNow platform, including custom applications and standard ServiceNow modules in both on-premises and cloud environments, particularly: Enterprise Asset Management (EAM); Strategic Portfolio Management (SPM); Customer Service Management (CSM

Benefits