Bicycle Mechanic / Bicycle Mechatronics Technician (m/f/d) – Technical Hotline

Introduction

Do you love bicycles and e-bikes, have strong technical expertise, and enjoy helping people solve problems? Then join our team and support dealers, service partners, and end customers as a technical contact for all aspects of our bicycles and e-bikes.

About Us

HEPHA develops high-quality e-bikes for a wide range of applications. With innovative products, outstanding quality, and a strong focus on customer service, we continue to grow across Europe. To strengthen our technical support team, we are looking for a dedicated and motivated professional to join us. Do you love bicycles and e-bikes, have strong technical expertise, and enjoy helping people solve problems? Then join our team and support dealers, service partners, and end customers as a technical contact for all aspects of our bicycles and e-bikes.

Tasks

• Provide technical support to our dealers and service partners via phone and email
• Assist with troubleshooting and fault diagnosis for bicycles and e-bikes
• Handle service and warranty inquiries
• Document technical cases and solutions
• Work closely with Product Management, Quality Management, and Customer Service
• Support the creation of service information and training materials
• Contribute to the continuous improvement of our products and service processes

Profile

• Completed vocational training as a Bicycle Mechatronics Technician, Bicycle Mechanic, or a comparable technical qualification
• Solid knowledge of bicycle and e-bike technology
• Strong customer service mindset and enjoyment in working with customers
• Independent, structured, and solution-oriented way of working
• Good German language skills; English skills are an advantage
• Proficient in Microsoft Office applications

We offer

• An exciting role in a fast-growing e-bike brand
• A direct impact on dealer and customer satisfaction
• Short decision-making processes and a high level of personal responsibility
• Attractive compensation package
• Modern working environment and a motivated team
• Flexible working hours and a secure long-term position

Additional Information

Interested?

We look forward to receiving your application, including your salary expectations and earliest possible start date.