Must have

• Genesys

• Cloud

• Cisco

• Stakeholder management

• English (B2)

Requirements description

• 5+ years managing large, multi-site contact center and telephony environments.
• Hands-on Genesys Cloud experience (architecture, configuration, administration).
• Experience with legacy platforms (Avaya, Cisco).
• Proven role in major contact center migrations, ideally to cloud-based CCaaS.
• Strong stakeholder management and communication skills.
• Bachelor’s in IT, Computer Science, or equivalent.
• Fluent English.

Offer description

Benefits We Offer

Our benefits address holistic wellbeing with programs for physical and mental health, financial wellness, and support for families. We offer comprehensive healthcare  paid for by the company and access to a private medical subscription, as well as a MultiSport card that gives you access to a wide range of sports facilities. You’ll also enjoy a hybrid way of work with flexible hours, financial subsidies, an annual performance bonus, and a vacation bonus. In addition to your standard paid time off, you also get one “special day” off to use when you choose.

Your responsibilities

1. Lead migration to Genesys Cloud, partnering with Genesys and business teams.
2. Act as the regional technical expert for Genesys Cloud, supporting operations and sales.
3. Own and maintain regional contact center and telephony platforms (other platforms are Avaya, IPFX, UCCX, CUCM).
4. Design and implement new campaigns, workflows, and optimized processes.
5. Drive innovation with AI, bots, and analytics.
6. Manage vendor relationships, service levels, and budgets.