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Application Analyst

Falck Digital Technology Poland Sp. z o.o.

Warsaw
8000 - 10000 PLN
Praca stała
Praca stała

Must have

  • SQL

  • Windows

  • ServiceNow

  • English

Nice to have

  • Network management

Requirements description

  • Experienced in the IT field as a supporter (1st or 2nd line). Proven experience as an Application Specialist or similar role.
  • Fluent English
  • Experience with application lifecycle management tools and version control systems
  • Very good Team Player
  • Systematic and organized with motivation to learn and share. Excellent problem-solving and analytical skills.
  • SQL knowledge

Offer description

We are looking for a specialist who will be a part of Ambulance Solutions Team which is responsible for dispatch, fleet and planning applications support.  The Application Analyst is responsible for overseeing management and maintenance of one or more software applications. They work closely with cross-functional teams to understand business requirements and translate them into technical solutions. The primary goal of this role is to ensure the successful management of high-quality software applications that meet the needs of the organization.

Your responsibilities

  1. Solve operational issues and incidents across the applications <2nd line of support>. Responsible for being compliant with the process handling incidents, tickets, changes etc.
  2. Perform service request tasks coming from the Service Desk (i.e. access management for applications) Collaborate with stakeholders to understand their needs and translate them into solutions.
  3. Participate to the Scrum-Kanban events with the team (Dailies, Retrospective etc.)
  4. 24/7 support (only for Major Incidents) - paid extra (+shifts 7-15 and 15-23)
  5. Coordination of knowledge sharing with rest of the team, creation of knowledge articles. Creation and maintenance of technical documentation, including system specifications, user manuals and training materials.
  6. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Manage the application in its lifecycle from setting into operation to retirement, including planning, resource allocation, and risk management.

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Wyświetlenia: 1
Opublikowana23 dni temu
Wygasaza 25 dni
Rodzaj umowyPraca stała
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