Location: Lebanon, TN

Job Summary

The Trainer & Instructional Designer leads the design and delivery of learning programs that support the Bank’s strategic priorities. This position develops clear learning objectives designed to meet individual learner needs. The Trainer & Instructional Designer collaborates with internal stakeholders and subject matter experts to determine appropriate course content. This position develops and facilitates training sessions, workshops, and other educational activities utilizing a variety of instructional techniques and formats. This position reports to the Learning & Development Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Job Duties And Responsibilities

• Design and deliver learning programs that support the Bank’s strategic priorities
• Develop clear learning objectives designed to meet individual learner needs
• Collaborate with internal stakeholders and subject matter experts to determine appropriate course content
• Develop and facilitate training sessions, workshops, and other educational activities utilizing a variety of instructional techniques and formats
• Implement e-learning strategies, including online courses and webinars, to enhance accessibility and convenience of learning programs
• Design training and job aids for instructor-led and online delivery
• Develop assessments to monitor and evaluate learning effectiveness
• Assess the current state of training content and drive improvements, creativity, and innovation in the way training content is displayed and distributed
• Stay abreast of changes and updates to bank products and policies and verify the accuracy of information provided to learners
• Maintain a keen understanding of training trends, developments, and best practices
• Provide feedback to program participants and management regarding training outcomes
• Partner with the Learning & Development Coordinator to create and monitor training schedules and workshop registrations
• Verify instructional materials are relevant, accurate, and aligned with current industry standards and bank policies
• Mentor and coach Learning & Development Trainers
• Identify areas for improvement in training coordination and propose solutions to enhance the efficiency of learning and development processes
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Attend training as requested
• Participate in outside community activities as required
• Perform other duties as assigned

Required Qualifications

• Bachelor’s degree
• 3 years' experience designing and developing training programs
• Banking experience preferred
• Proficient with Microsoft Office and other standard software applications to include virtual meeting platforms utilized for remote training sessions
• Proficient in learning technologies and LMS platforms
• Expertise in instructional design methodologies
• Data-driven mindset with experience in learning analytics
• Strong collaboration, creativity, and a commitment to continuous improvement in educational design
• Solid understanding of training needs with ability to understand different audiences
• Ability to identify training gaps and provide solutions for continuous employee development
• Maintain a professional demeanor at all times
• Excellent interpersonal skills
• Strong leadership and project management skills
• Exceptional communication and stakeholder management abilities
• Critical thinking and problem-solving skills
• High standards for integrity, honesty, professionalism, and work ethic
• Commitment to service excellence
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-motivated, positive, and enthusiastic
• Self-starter with a strong desire to exceed expectations
• Maintain confidentiality discretion
• Ability to effectively work in collaboration with others to achieve business objectives
• Willing to grow and be challenged