2+ years relevant customer service experience managing in-person and remote team members Proven track record managing performance in KPI-driven environments Demonstrated success in complaint resolution and dispute management good understanding of local consumer rights and financial regulations Fluency in English (written and verbal), Experience with complex financial products or similar regulated industries Knowledge of Intercom, Genesys, or similar customer service platforms Degree-level education (finance, business, or related field preferred)

birthday off, Multikafeteria system, sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, flexible working time, fruits, integration events, retirement pension plan, corporate library, no dress code, video games at work, coffee / tea, parking space for employees, leisure zone, extra social benefits, charity initiatives