Requirements

Optional technologies

AWS

Azure

Linux

Google Cloud Platform

Our requirements

• Strong written and verbal communication skills in English and Spanish is an absolute must.
• Technical education or experience in IT roles strongly preferred.
• Practical experience managing critical customer issues is a plus.
• Must possess an enthusiastic personality and foster a positive work environment.
• Well-organized with effective time management skills.
• Team player - always willing to give support to others and ask for help if needed.
• Ability to work independently.
• AWS, Azure, Linux, GCP and containers experience will be a plus.
• Attention to detail.

Your responsibilities

• Provide high quality technical support for Strategy's Business Intelligence platform to achieve high levels of customer satisfaction.
• Day-to-day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
• Implementation of Customer change requests in compliance with the Change Control regime.
• Incident responses include troubleshooting of the infrastructure related issues as well as troubleshooting of platform related issues.
• Maintaining high quality documentation for all related tasks.