Requirements

Expected technologies

Oracle

Operating system

Windows

Linux

Our requirements

• At least 5 years’ experience working in either IT Service Management or Infrastructure/ Software support or Project Management area.
• Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change Management.
• Must have previous experience in added-value initiatives and be able to demonstrate it.
• Strong experience in IT Control, Governance and Compliance.
• Ability to negotiate, lead conversations, prepare and present during meetings to senior leadership.
• Can-Do attitude where no task is too small or big and able to work with minimum guidance. A team player who is open to share knowledge, learn from others and adaptable to change. Ability to build and maintain strong relationship with stakeholders and colleagues.
• Good knowledge of IT technologies, their components and their operational environments. Good knowledge of Windows, Linux or Database such as Oracle.
• Strong communication skills in English is a must.

Optional

• Communicative German and or French.
• ITIL v4, Project Management (PRINCE2/ PMP), Network or any IT related certificate.

Your responsibilities

• Be accountable for maintaining effective control of the end-to-end application, service and infrastructure.
• Successful operation and continuous improvement of services.
• Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes.
• Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades, demand and business growth).
• Proactively managing delivery, execution and maintenance of IT Control tasks within the allocated timeline. Gathering the resources required for tasks, coordinating & escalating where necessary.
• Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions.
• Collaborate with Cross-functional teams such as other Services Owners; POD Team Members; Risk & Control Officers; SSP Leads and Group such as Cyber Security.
• Regular review of inventory tools to maintain service and application information.
• Stay up to date and speed with changing requirements and processes for IT Control and Governance and act as a source of information to other colleagues.