Requirements

Operating system

Windows

Our requirements

• Fluent verbal and written English and French language skills paired with very good communication skills
• Experience in handling the relevant Operating Systems and Applications
• Experience working as a Customer service agent
• Team player with a problem-solving attitude and efficient task management skills
• Experience applying appropriate solutions according to the incident management process

Your responsibilities

• Single point of contact for users' issues and requests
• Answer all contacts efficiently in a professional and courteous manner in the requested languages, as applicable
• Resolve requests and incidents or pass to resolving teams
• Record all steps performed to resolve an issue
• Track, chase, and control tickets
• Call back, troubleshoot, and perform procedural follow ups
• Handle high priority incidents according to procedure
• Identify and work on updating/creating work procedures/shift left opportunities
• Create, modify, and terminate accounts, or perform actions requiring elevated access, across several systems/applications
• Catch up with Key Users and SMEs