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SME Technical Support Xelix (Invoice to Pay)

Stryker Poland Services

Warszawa, Wola
Hybrydowa
Jira
Zendesk
Hybrydowa

Requirements

Expected technologies

Jira

Zendesk

Optional technologies

SQL

PowerShell

Python

API

Our requirements

  • Bachelor’s degree in Information Systems, Computer Science, Business, or related field, or equivalent work experience
  • Minimum 3 years of experience in operational AP or system administration
  • Fluent spoken and written English
  • Proficiency in ITSM tools such as ServiceNow, Zendesk, or Jira
  • Familiarity with enterprise applications (ERP, CRM, HRIS) and general IT concepts

Optional

  • Experience troubleshooting business applications and networking fundamentals
  • Familiarity with databases (SQL), scripting (PowerShell, Python), and APIs
  • Additional language skills

Your responsibilities

  • Investigate and resolve moderately complex incidents escalated from Tier 1 support, ensuring timely resolution and documentation
  • Analyze recurring issues and support root cause analysis in collaboration with engineering and Tier 3 teams
  • Troubleshoot application, system, and infrastructure issues, including performance errors, data inconsistencies, and integration failures
  • Recreate user issues in test environments to isolate bugs and identify configuration errors
  • Collaborate with development teams, vendors, and infrastructure teams to escalate and resolve technical issues within defined SLAs
  • Perform routine system checks, monitor health indicators, and support deployments, patches, and updates across key platforms
  • Manage advanced user provisioning and access configurations for integrated systems
  • Create and maintain technical documentation, knowledge base articles, and support playbooks to enhance Tier 1 capabilities
Wyświetlenia: 7
Opublikowanaokoło miesiąc temu
Wygasaza 22 dni
Tryb pracyHybrydowa
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