Requirements

Operating system

Windows

Linux

Our requirements

• Soft Skills: We value curiosity, problem-solving, and customer service skills. Strong verbal and written communication skills are essential to interact with users and peers of various technical levels. Organizational, time-management, and prioritization skills are crucial, along with a quality-focused and rigorous approach.
• Hard Skills: Experience in Help Desk support (at least 6 months is a plus), basic LAN knowledge, proficiency in operating systems and PC maintenance, and understanding of internet security and data privacy principles. Average knowledge of English and the local language (spoken and written) is required. Knowledge of Apple Mac OS is a plus.

Your responsibilities

• Provide 1st and 2nd level Helpdesk support for local and remote users, covering hardware, software, tools, and processes.
• Act as the onsite support contact for projects, service desk, and other Group IT teams.
• Perform office equipment checks, support, and maintenance (e.g., printers, meeting room screens, video conferencing systems).
• Register calls in ServiceNow and handle hardware break fixes and maintenance.
• Manage paperwork for asset and finance management.
• Prepare PCs following standard install and configuration procedures and provide startup training to new users.
• Work in shifts during regular office hours, with occasional work outside office hours and travel to other office locations if required.