Requirements

Operating system

Windows

Our requirements

• 3-6 years of experience in functional analysis and operational support (RUN L2 or similar).
• Strong experience in troubleshooting, log analysis, and root cause analysis (RCA).
• Ability to monitor applications, workflows, and business journeys effectively.
• Experience in designing, executing, and maintaining test cases for functional validation.
• Strong analytical, problem-solving, and organizational skills.
• Ability to collaborate with technical teams and business stakeholders.
• Attention to detail and commitment to operational excellence.
• Fluency in English.

Your responsibilities

• Monitor applications and business processes to detect and resolve operational issues.
• Perform functional troubleshooting and log analysis to identify and diagnose problems.
• Conduct root cause analysis (RCA) and provide actionable recommendations for issue prevention.
• Analyze end-to-end journeys to identify gaps, bottlenecks, or recurring issues.
• Develop, execute, and maintain test cases for operational and functional validations.
• Collaborate with technical teams, developers, and business users to resolve incidents efficiently.
• Document issues, resolutions, and improvements to maintain knowledge base and operational standards.
• Support continuous improvement initiatives to enhance monitoring and functional processes.