Requirements

Optional technologies

Foundation

CCNA/CCNP

Operating system

macOS

Our requirements

• Strong knowledge of network protocols, routing, switching, and firewall configurations.
• Experience with enterprise monitoring tools and correlation analysis.
• Familiarity with OS and application monitoring concepts.
• Certifications: CCNA/CCNP, ITIL Foundation (preferred).
• Excellent communication and client-facing skills.
• Analytical and problem-solving mindset.
• Ability to manage critical incidents under pressure.
• Strong collaboration and stakeholder management skills.
• Shift Pattern: Standard business hours with on-call availability for critical incidents.
• Client Interaction: Regular governance calls and incident reviews.

Your responsibilities

• Serve as the single point of contact for client technical queries related to network operations.
• Provide clear, professional communication during incident handling and governance meetings.
• Document and report technical findings and recommendations to the client.
• Perform day-to-day network administration (LAN/WAN/VPN, routing, switching, firewall).
• Manage IP addressing schemes, VLAN configurations, and QoS policies.
• Conduct proactive health checks and capacity planning; deliver scheduled performance reports.
• Analyze alerts and events from multiple monitoring tools (e.g., network, OS, application layers).
• Identify patterns and root causes by correlating data across platforms.
• Recommend improvements for monitoring efficiency and incident prevention.
• Handle escalations from L1/L2 teams; perform advanced troubleshooting.
• Drive root cause analysis and contribute to knowledge base updates.