Requirements

Expected technologies

ServiceNow

JavaScript

Operating system

Linux

Our requirements

• Fluent English B2/C1.
• Previous experience in ServiceNow Administration.
• Good knowledge of JavaScript.
• Experience in the process of upgrading software (ServiceNow).
• Experience in implementing ServiceNow products such as ITSM, DISCOVERY, CMDB.
• Being open to occasional business trips abroad and visits in our office in Katowice.

Optional

• French language.
• Knowledge of ITIL / experience of working with ITIL processes.
• ServiceNow Certified System Administrator Certificate.

Your responsibilities

• Participation in implementation projects.
• Designing new solutions based on customer requirements.
• Providing comprehensive solutions during the implementation of ServiceNow products.
• Implementation of business-defined functions on the ServiceNow platform.
• Evolution of the platform and recommendations for improving the functionality of customer solutions.
• Address any new or unresolved incidents that may affect system performance.
• Identify and resolve recurring issues by investigating underlying issues
• Perform critical incident investigations and determine the root cause to prevent recurrence.
• Test patches and updates in a non-production environment before applying them to production.
• Ensure there are no issues after applying the update.
• Ensure all ServiceNow APIs are functioning properly and monitor for failures.
• Review and update catalog items to ensure they are aligned with business changes.
• Verify fulfillment tasks related to catalog items are functioning properly.
• Ensure documentation of configurations, integrations, and processes is up to date.
• Review custom scripts (such as business rules, script includes) for effectiveness and best practices.
• Optimize or refactor code that may cause performance issues.