Requirements

Expected technologies

Visual Basic 6

.NET Framework

SQL Server

Optional technologies

MDM

Our requirements

• Visual Basic 6
• NET Framework
• SQL Server
• Proficient in English with strong communication skills for interaction with business users.
• Experience in L1 and L2 Support for incidents, service requests, and enhancements.
• Solid knowledge of ITIL processes and implementation experience.
• Experience in Disaster Recovery and Business Continuity

Optional

• Experience with PowerBase application.
• Knowledge of Data Warehouse concepts (e.g., MDM) and Database Management.
• French and/or Dutch language skills (additional advantage).
• 8+ years of experience in Business Life is a strong plus.

Your responsibilities

• Roles and Responsibilities
• Provide L1 and L2 support for incidents, service requests, and enhancements
• Opportunity to progress into L3 support for complex technical issues.
• Perform Root Cause Analysis (RCA) for technical problems.
• Analyse and troubleshoot issues, proposing effective remediation.
• Interact with customers on reported issues and manage expectations.
• Collaborate with internal IT teams and third-party suppliers for ticket triage and software upgrades.
• Identify operational improvements and report to the Operate Lead.
• Ensure SLA adherence for new and existing services.
• Maintain knowledge management artefacts (service catalogues, lessons learned).
• Support automated deployment tools from a support perspective.
• Act as a Developer for Operate requirements, including resolving production defects and urgent enhancement requests.
• Assist in testing activities by creating test data and executing test cases.
• Perform quality checks and code reviews.
• Develop and maintain operational and system-level documentation.