Requirements

Expected technologies

ServiceNow

ITSM

CSDM

Operating system

Windows

Our requirements

• 7+ years of experience working with ServiceNow, including 4+ years in architecture or technical design.
• Proven expertise in ITSM, CSDM, Discovery(CSM, HRSD and AI experience a strong plus).
• Strong understanding of ServiceNow implementation strategies and best practices.
• Ability to manage and communicate complex information clearly across teams.
• Excellent organizational, coordination, and documentation skills.
• Solid understanding of ITIL framework and enterprise IT operations.
• Fluent English communication skills (written and spoken).

Your responsibilities

Architecture & Design

Design, develop, and own technical solutions across the ServiceNow platform. Ensure all platform enhancements follow ServiceNow best practices, security standards, and regulatory requirements. Collaborate with stakeholders to define platform strategy, technical requirements, and implementation roadmaps.

​​​​​​​Development & Integration

Perform advanced development within ServiceNow modules (ITSM, ITOM, HRSD, CSM). Create and maintain server-side scripts, ACLs, business rules, UI actions, and UI policies. Develop and manage integrations with external systems such as SAP, Jira, and LDAP. Oversee instance cloning, platform upgrades, and performance tuning.

​​​​​​​Leadership & Governance

Guide development teams, review user stories, and estimate technical efforts. Partner with the platform owner to align solutions with organizational goals. Lead by example in continuous improvement, innovation, and adherence to architectural standards. Stay current with new ServiceNow capabilities, including AI and CSDM, ensuring the platform evolves alongside business needs.