Wymagania

Wymagania pracodawcy

• Proficiency in German (minimum B2 level) – both spoken and written
• Basic IT knowledge and good problem-solving skills
• Willingness to work in shifts (24/7 rotation)
• Location: Katowice, Opole, Lublin or Gdańsk

Twój zakres obowiązków

• Serve as the first point of contact for end users via phone and email
• Log and categorize incidents and service requests in the ticketing system
• Perform basic troubleshooting using internal knowledge base articles
• Escalate unresolved or more complex issues to 2nd Line Support teams
• Work in a 24/7 shift environment, including nights and weekends