Requirements

Expected technologies

ITIL

Optional technologies

AWS

Our requirements

• Strong communication skills in English, experience in writing service outage/incident communications to senior stakeholders
• At least 3 years’ experience working in either IT Service Management, Infrastructure, Software support, or Project Management, Production Support role
• ITIL knowledge or equivalent
• Intensively driven, proactive, and delivery-focused
• Residing in Poland required

Optional

• Hands-on experience in the software development lifecycle
• Knowledge of cloud-based infrastructure (ideally AWS)
• Familiarity with all components of an enterprise IT architecture and processes

Your responsibilities

• Monitor the incident channel for issues being raised by technical teams
• Participate in the coordination of serious incidents and take the lead of stakeholders’ communication
• Own post incident follow-ups along with completion of technical documentation to maintain problem management standard
• Help to ensure service stability on production (work with development team, infrastructure team, etc., to fix any ongoing or known issues), including successful operation and continuous improvement of service
• Report to the business on information regarding service stability and ongoing issues, patching, and evergreening
• Maintain effective control of the end-to-end application and service (which includes Dev, UAT, Production, and Contingency)
• Plan service requirements (eg, Evergreening, planning capacity upgrades), assisting with new initiatives that may impact the service, and regularly communicating the benefits, risks, and performance of their service to the Business (Product owners)
• Maintain documentation and secure IT procedures are followed for any project and ongoing BAU activity