Wymagania

Technologie wymagane

Microsoft Dynamics

System operacyjny

Windows

Nasze wymagania

• Min. 1 year of experience, preferably within Customer Service/Customer Care area
• Very good command of English and Scandinavian language (Danish, Norwegian will be an asset)
• Strong attention to detail
• Strong communication, interpersonal and negotiation skills
• Responsibility and ability to prioritize and thrive in a fast-paced environment

Twój zakres obowiązków

• First point of contact for all incoming queries from customers
• Efficiently evaluate and direct customer queries to the relevant team
• Close collaboration with internal service desk team (1st, 2nd, 3rd line of support) based in Poland & Scandinavia
• Working hands-on (setting up new customers, adding new accounts to the system) with dedicated tools, mainly in MS Dynamics
• Organization and coordination work related to contract creation
• Coordinating team activities and monitoring progress to ensure tasks are completed on time
• Maintaining a positive, empathetic, and professional attitude toward all customers at all times