Requirements

Operating system

Windows

Linux

Our requirements

• Completed higher education,
• Very good spoken and written English (minimum B2),
• Strong communication skills and ability to work effectively in a team,
• Familiarity with Windows or Linux network operating systems,
• At least one year of experience delivering excellent client service in a customer service role,
• Curiosity about the inner workings of an international private cloud platform supporting thousands of users.

Your responsibilities

• Provide support through a dedicated helpdesk for the Global Private Cloud infrastructure used by development teams,
• Triage new and updated requests from other teams, resolving or escalating as needed,
• Communicate and coordinate with developers on urgent requests,
• Coordinate incident responses,
• Monitor and evaluate the health of the cloud platform.