Requirements

Expected technologies

Service Desk

Windows

Microsoft Office

Optional technologies

Active Directory

Asset Management

Operating system

Windows

Our requirements

• Basic knowledge of IT systems, hardware, and software.
• Familiarity with Windows operating systems and Microsoft Office tools.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn and develop technical skills.
• Good organizational skills and attention to detail.
• Good communication skills in English (minimum B2 level).

Optional

• Previous experience in an IT support or helpdesk role (internships or part-time work included)
• Familiarity with IT asset management tools or ticketing systems.
• Basic understanding of Active Directory and Microsoft 365.
• Technical education (completed or in progress) in IT or a related field

Your responsibilities

• Provide first-line technical support to users (on-site and remote).
• Resolve user-reported issues via the Service Desk platform in accordance with ITIL/ITSM standards.
• Monitor and maintain assigned IT infrastructure and systems.
• Manage and track IT hardware assets (laptops, desktops, peripherals).
• Oversee and support the development of assigned IT tools and software.
• Collaborate with external vendors and service providers to resolve issues and implement solutions.