Requirements

Operating system

Windows

Our requirements

• At least 5+ years of experience in IT (software development) and substantial experience in project and people management
• A deep understanding of managing customer expectations, feedback, and escalations
• A proven track record of delivering multiple high-quality projects to medium and large-sized clients
• A solid background in IT business management, with experience supporting budget, revenue, margin, and efficiency objectives.
• A passion for achieving top levels of customer satisfaction
• Extensive experience directly managing technical and cross-functional profiles
• Experience with identifying and executing upsell opportunities during project delivery
• A proactive, solution-oriented approach
• Excellent English and Polish proficiency, both in writing and speaking (min. C1 level)

Optional

• Previous hands-on experience in technical roles, such as web development
• Experience as a Product Owner and/or Scrum Master
• Experience working with international and dispersed teams
• Experience supporting sales initiatives

Your responsibilities

• Work closely with Key Account Managers (KAM) to support the operational delivery of services to our key clients.
• Ensure project goals are met within the constraints of scope, budget, and timelines
• Maintain clear and consistent communication with clients and internal teams
• Monitor and manage project risks, resolving issues proactively to maintain client satisfaction
• Generate and analyze project reports to provide insights and recommendations
• Foster strong relationships with key stakeholders to ensure alignment and achieve project objectives.
• Collaborate and coordinate with project teams, ensuring they are motivated, well-informed, and working efficiently towards project goals
• Facilitate effective team meetings, providing clear direction and support to promote a cohesive and productive working environment
• Act as a bridge between clients and project teams to ensure that client requirements are fully understood and delivered upon