Requirements

Expected technologies

Microsoft 365

Active Directory

Windows Server

Optional technologies

Azure AD

PowerShell

Power Automate

Operating system

Windows

Our requirements

• 2+ years of experience in IT support, with a focus on Microsoft 365 and Windows environments.
• Proficiency in Microsoft 365 administration and troubleshooting.
• Experience with Active Directory, Group Policy, and Windows Server.
• Experience maintaining Service Desk platforms or ticketing systems.
• Excellent communication skills for user support and documentation.
• Ability to work independently and collaboratively in a dynamic IT environment.
• Good communication skills in English (minimum B2 level).

Optional

• Familiarity with Azure AD, Conditional Access, and Microsoft 365 security/compliance features.
• Understanding of ITIL processes (incident, change, and service request management).
• Experience with PowerShell scripting for automation and administration.
• Exposure to automation tools like Power Automate.

Your responsibilities

Microsoft 365 Support:

Provide second-line support for Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams. Troubleshoot and resolve complex issues related to Microsoft 365 applications and services. Manage user accounts, permissions, and licenses via Microsoft 365 Admin Center and Azure Active Directory.

General Support Tasks:

Diagnose and resolve issues with Windows systems, software installations, system crashes, and network connectivity. Maintain and support Windows Server environments, including patching, performance monitoring, and troubleshooting. Deploy and manage software installations using Endpoint Management tools. Maintain and update technical documentation (system configurations, procedures, troubleshooting guides). Handle escalated tickets from the Service Desk, including issues related to antivirus, backup systems, and service availability. Maintain and support the Service Desk platform (e.g., ticketing workflows, user access, reporting). Monitor and support backup systems, ensuring data integrity and recovery readiness.

Project Participation:

Contribute technical expertise to IT projects and technology rollouts. Support implementation of new tools and infrastructure improvements.