Requirements

Expected technologies

Oracle

Operating system

Windows

Linux

Our requirements

• At least 3 years’ experience working in either IT Service Management or Infrastructure/ Software support or Project Management area.
• Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management.
• Ability to build and maintain strong relationship with stakeholders and colleagues from other teams.
• Experience in leading a team, being a good listener, ensuring team members issues are addressed.
• Experience in recruitment and has knowledge in resource business management such as PMO/ Project Management.
• Can-Do attitude where no task is too small or big. Being a team player adaptable to change.
• Good knowledge of IT technologies, their components and their operational environments. Good knowledge of Windows, Linux or Database such as Oracle.
• Strong communication skills in English is a must.

Optional

• Communicative German and or French.
• ITIL v4, Project Management (PRINCE2/ PMP), Network or any IT related certificate.

Your responsibilities

• Be accountable for maintaining effective control of the end-to-end application and service (which includes Dev; UAT; Production and Contingency). Successful operation and continuous improvement of services.
• Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes.
• Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades).
• Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions.
• Help maintaining the good harmony in the team, and always there for the team members to listen, address any issues & provide necessary guidance.
• Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; SSP Leads and Group such as Cyber Security.
• Delegate requests for information / completion of regular reviews to POD team for completion.
• Regular review of inventory tools to maintain service and application information.
• Resourcing Business Management such as recruitment, dealing with invoices, co-leading team, resource forecast and planning.