Requirements

Expected technologies

Microsoft Excel

Microsoft Power BI

Operating system

Windows

Our requirements

• Have 2-4 years of experience in monitoring and managing technology capacity within a large, global, and technically complex environment.
• Are skilled in analysing operational performance data and assessing the impact of technology capacity on service levels.
• Demonstrates proven ability to create impactful reports, dashboards, and visualisations using analytics and reporting tools such as Excel & Power BI. Shows proficiency in producing both regular and ad-hoc reports, visualisations, and dashboards to effectively present insights and actionable recommendations to stakeholders.
• Communicate clearly and confidently in English with stakeholders at all levels, including directly with business and various stakeholders.
• Possess a solid background in developing and implementing short and medium-term operational capacity plans.
• Have experience facilitating demand and backlog management processes, including deploying technology resources where needed.
• Are adept at identifying capacity constraints and working proactively with stakeholders to address resource challenges as they arise.
• Are comfortable supporting day-to-day volume changes and handling urgent operational requests to maintain service standards.
• Demonstrate strong analytical skills for preparing operational forecasts and conducting scenario analyses to inform strategic and tactical planning teams and systems.

Your responsibilities

• Monitor and manage technology capacity utilisation across the Firm’s technology estate, evaluating impacts on operational performance as defined in ITIL services.
• Evaluate and forecast technology capacity requirements to determine impact on operational performance.
• Collaborate effectively with Product and Platform teams and senior leadership, gathering inputs for long-range resource planning.
• Develop short- and medium-term operational capacity plans to optimise cost and service levels.
• Liaise with suppliers and vendors to adjust technology capacity as required.
• Facilitate demand and backlog management processes, deploying resources as necessary.
• Produce regular and ad-hoc reports, visualisations, and dashboards to communicate technology capacity insights to stakeholders.
• Collaborate with internal teams to identify and address capacity needs, including assessment of potential constraints and scenarios for future growth or reduction.
• Support day-to-day volume changes and respond to urgent operational requests.
• Assist in preparing operational forecasts and scenario analyses to support decision making.
• Monitor overall capacity utilisation and recommend adjustments to enhance efficiency and performance.