Requirements

Operating system

Windows

Our requirements

• Very good knowledge of Italian and English
• Willingness to take first steps in IT
• Can-do-it and problem-solving attitude
• The ability to talk to anyone and cooperate with a team

Optional

• Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind.
• We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.

Your responsibilities

Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line.

Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend.

You will troubleshoot over phone, chat or e-mail. over the phone. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.