Requirements

Expected technologies

Agility

ITIL

Our requirements

• Excellent understanding of areas such as HR / Finances / Delivery
• Proficient in the technologies and systems relevant to the IT software development industry and managing IT teams.
• Skilled in utilizing service management tools and platforms to monitor, report, and manage service performance.
• In-depth knowledge in project management principles and methodologies (SAFE + Agile)
• Knowledgeable of IT service management (ITSM) frameworks, such as ITIL.
• Familiarity with project management tools and techniques for tracking progress and managing deliverables.
• Ability to delegate tasks, set priorities, and provide feedback to team members
• Strong verbal and written communication abilities for effective interaction with clients, stakeholders, and team members.
• Expertise in managing client escalations and resolving concerns efficiently.
• Capable of analysing performance data to identify trends and inform decision-making.
• Fluent English: C1/C2
• Being open to occasional business trips abroad and visits in our office in Katowice.
• Willingness to be at least 3 days per week in our office located in Gdańsk, Poland.

Optional

• Scrum / SAFe or other Project Management Certification
• Knowledge or interest in aeronautical sector

Your responsibilities

• Plays a critical role in driving successful project outcomes by managing various aspects of project delivery, fostering collaboration, and ensuring client satisfaction
• Finance Management: Is responsible for performance (lead-times, budget, quality) in their scope. Overseeing the financial aspects of service delivery
• Client Relationship Management – serve as the primary point of contact for clients, fostering strong relationships and addressing client concerns or inquiries related to service delivery.
• Resource Management: oversee the allocation of resources to support service delivery activities.
• Risk Management & Issue Resolution: Identifies risks for their scope, defines related action plans, manages difficult situations. Proactive in problem-solving and ongoing improvement
• Performance Reporting: provide regular reports to clients and internal stakeholders on service performance
• Continuous Improvement: drive continuous improvement initiatives to enhance service delivery processes, tools, and capabilities. Solicit feedback from clients and stakeholders, conduct service reviews, and implement best practices to optimize service quality and efficiency.