Requirements

Expected technologies

Entra ID

Operating system

Windows

Our requirements

• Experience in IT support or a similar role.
• Proficiency in administering Windows environments and troubleshooting within these systems.
• Strong experience managing Microsoft (Office) 365 services, including account management, permission settings, and troubleshooting.
• Hands-on experience with Entra ID (formerly Azure Active Directory) for managing and securing user access.
• In-depth understanding of user account management, security protocols, and permission configurations.
• Strong knowledge of IT asset management, including hardware distribution, maintenance, and inventory.
• Proactive troubleshooting and problem-solving abilities.
• Strong communication skills to assist users of various technical backgrounds.
• Ability to maintain security standards and handle sensitive data with confidentiality.

Your responsibilities

• Maintain and manage cloud-based resources, especially Microsoft 365, ensuring optimal performance and security.
• Handle user account creation, modification, and deletion, configuring permissions in Microsoft 365 and related systems.
• Provide timely, hands-on IT support to address and resolve technical issues.
• Manage IT resources for onboarding new employees and offboarding departing employees, ensuring smooth transitions.
• Oversee security protocols for users, including multi-factor authentication, password policies, and access control across platforms.
• Manage IT equipment distribution, maintenance, and inventory to ensure all hardware is functional and accounted for.
• Identify, troubleshoot, and resolve issues related to hardware, software, and network infrastructure.
• Maintain thorough records of user accounts, permissions, hardware assets, and security protocols.