Min 2+ years’ experience in a Team Lead or managerial role within a fast-paced, customer-focused operation (digital experience a big plus)., Strong communication skills in English and Polish (additional languages welcome)., Proven ability to coach, support, and energize high-performing teams., High level of digital literacy and comfort using modern customer service platforms and analytics tools., A calm, solutions-focused mindset when managing escalations or peak periods., Passion for smart service design and tech-enabled support., Flexibility to work shifts, including evenings and weekends., Eligibility to work in Poland, including police clearance and references.

corporate products and services at discounted prices, integration events