Czym będziesz się zajmować? PROJECTAs part of the Technical Support Operation (TSO), you will provide second-line support for customers across the EMEA region, helping maintain the reliability and performance of complex communication systems. You will work closely with customers, field engineers, and development teams to ensure fast, accurate incident resolution and exceptional service delivery.YOU WILLProvide Tier 2 technical support for customers across EMEA via phone and emailTake ownership of customer-reported incidents and technical requests, ensuring timely updates and high-quality resolutionCommunicate with customers and internal teams in English (written and spoken)Reproduce customer system configurations using technical support equipment to diagnose and solve issuesCollaborate with engineering and field teams to escalate or resolve complex casesSupport system troubleshooting across digital radio, infrastructure, and integrated technologies (e.g., CAD, VoIP)Participate in training and continuous skill development to expand technical knowledgeEnsure professional representation of the company and maintain strong customer relationshipsWork in a hybrid model after the onboarding and training period

Kogo poszukujemy? MUST HAVEExcellent verbal and written communication skills in EnglishExperience in a customer-facing or support-oriented environmentBachelor’s or Master’s degree (or equivalent experience)Strong analytical abilities and high attention to detailAbility to work Monday–Friday between 8:00 and 18:00 (start time between 8:00–10:00)NICE TO HAVEFluency and experience with AI-enhanced productivity toolsIP networking knowledgeBackground in radio communicationsFamiliarity with the ITIL framework