Czym będziesz się zajmować? This role is best suited for someone who is comfortable working not just during normal business hours, but also in the evenings, nights, weekends and public holidays. The ideal candidate will have strong computer skills, good English communication, general understanding of IT support processes, familiar with basics of SQL scripting.We expect candidates to be located in one of the following cities: Warsaw, Wroclaw, Lodz, Gdansk or Bialystok.What to expect:Shift-based work: flexible schedule including nights, weekends, and public holidays (min. 32h/week; 8–12 hour rotating shifts; 7 days/week), from one of our offices in Bialystok, Lodz, Gdansk, Warsaw, or WroclawOnboarding/education programCompetitive compensationExperience working with IT support and operations teamsOpportunity to grow skills and gain exposure to real-world IT support environmentsResponsibilities:Provide basic IT support during assigned shifts (incl. out of normal business hours)Monitor JAMS Workflows, respond to alerts, analyze flows execution, run SQL scripts, escalate issues to the appropriate on-call teams when neededFollow defined escalation paths (L1, L2, etc.) and ensure smooth handovers between support levelsDocument incidents and maintain clear communication with other team members

Kogo poszukujemy? English level: B1+ (ability to read documentation, follow trainings, and communicate with colleagues)Good analytical skillsBasic knowledge of SQL data queryingComfortable working with laptops, Windows OS, and basic office applicationsGeneral understanding of IT support operations, including on-call processes and support levels (L1, L2)Basic understanding of Software Development Lifecycle and Software Development in generalAbility to work independently and responsibly during off-hoursPrevious IT support experience is a plus, but not required